Intake
Half the requests are missing something
Address, hours, contact, or number of officers — and the coordinator spends the morning chasing a client for it.
Exceptions, not busywork.
Paid-duty and overtime coordinators are the people who actually make staffing work — and most of their day is re-keying requests, working the phone tree, and rebuilding the invoice. One Bridge 10-8 carries the routine from request to offer to close, so a coordinator's attention goes to the one request that needs a human.
1record from client request to member assignment to invoice
0re-keying between the request, the offer, and the bill
Autooffers in seniority, rotation, and credential order — declines handled by the rules
Loggedevery offer, response, change, and approval, with who and when
The coordinator's problem
The job is judgment. The day is data entry.
Staffing
The phone tree is the system
Filling a callback means calling down a list, keeping track on paper of who said no, and hoping nobody grieves the order.
Tools
Three tools, one person holding them together
Requests in email, assignments in a spreadsheet, billing in another system — reconciled by the coordinator, by hand.
Close
Month end is archaeology
Finance asks what was actually worked, and the coordinator rebuilds it from calendars, texts, and memory.
A coordinator's day in 10-8
Intake, staffing, and close on one record
The three parts of the job that eat the day, and what each looks like when the request, the offers, and the invoice are the same thread.
Intake
Requests arrive ready to act on, not ready to chase
A contractor wants two officers for a lane closure. Today that is an email missing the address, the hours, or the contact, and a coordinator spends the morning getting them. In 10-8 the client fills a structured request, the estimate is attached before approval, and the request becomes the record everything else hangs off.
- Venue, hours, staffing, and contact captured up front
- Estimate attached to the request before approval
- Requests taken by phone entered once by the coordinator, same record
Staffing
Offers go out in policy order while you do something else
Seniority, rotation, equalization, required credentials, and rest rules are configured once. When work needs filling, 10-8 offers it to the right members in the right order, moves on when someone declines or does not answer, and records every step. The coordinator watches the list fill instead of working the phone.
- Paid duty, callbacks, and overtime from one opportunity surface
- Declines and non-responses handled by the rules, not by hand
- Who was offered, when, and what they said — recorded as it happens
Close
Month end without the reconstruction
The invoice is drawn from what actually happened — hours worked, changes, cancellations, minimum-hour and administration terms — because it lives on the same record as the request and the assignments. Finance reads the record; nobody rebuilds it from a spreadsheet and a memory.
- Rates, minimums, and cancellation terms applied from the record
- Pay-ready hours to payroll without re-keying
- One answer for the client, finance, and the member about what was worked
Why one company
The credentials spreadsheet you keep on the side? HRIS keeps it for you.
Coordinators end up owning data that belongs somewhere else — who is qualified, who is on leave, who just got promoted — because the staffing tool cannot see the HR system. When one company builds both, that side spreadsheet disappears.
Eligibility
Credentials and work rules come from the employee record
Firearms qualification, first aid, rank, unit, and seniority live in 1 Bridge Tec HRIS and decide who 10-8 offers work to. Nothing to maintain twice.
Policy
Configure the agreement once, apply it every time
Fairness rules are set up during implementation with your association's input, and every offer follows them — including the one at 2 a.m.
Answers
Fewer 'what happened' calls
When a member, a sergeant, or finance asks why something happened, the answer is in the log, visible to the people who are allowed to see it.
Support
One partner who knows the whole workflow
Implementation maps your request types, rate cards, and rules. Support understands intake, staffing, and billing as one thing, because it is.
AI assistance, inside your building
Help with the parts that still need a person
With Private AI, a coordinator gets a hand with the judgment calls — on hardware installed at the agency, with nothing about a member, a client, or a shift sent to a third-party AI service.
Coverage
“Who is eligible and rested for this Saturday duty?”
Members who meet the credentials and rest rules for the position, with the reason each one qualifies or does not.
Clients
Draft the confirmation, the estimate note, the change notice
Client correspondence drafted from the request record in the service's voice, ready to send after a glance.
Policy
“What is the cancellation term for a same-day change?”
The clause quoted with a citation from your rate card or agreement — the same answer every coordinator gets.
See it working
Bring your messiest request.
The one that changed three times, was cancelled, was un-cancelled, and still has not been invoiced. We will run it through 10-8 from intake to close — offers in your policy order, changes on the record, invoice drawn from what was worked — in about twenty minutes.
Common questions
Questions coordinators ask
Will clients actually use a portal?
Regular clients do, because it is faster than email and they can see status without calling. For the client who phones, the coordinator enters the request once in the same structured form, and it becomes the same record. Nothing lives in two places.
Can our fairness rules be configured exactly the way our agreement reads?
Yes. Seniority, rotation, equalization, rank and unit restrictions, required credentials, and rest rules are configured during implementation, and we walk through them with your association if you want that. Every offer then follows those rules and records that it did.
What happens when a member declines or does not answer?
The offer moves to the next eligible member according to your rules, after the response window you set. The decline or non-response is recorded against the offer, so the order is defensible later.
Does it handle cancellations, minimum hours, and administration fees?
Yes. Rate cards, minimum-hour terms, cancellation windows, and administration fees are configured per client type, and the invoice applies them from what was actually worked and when changes were made.
Does this replace our scheduling system?
No. 10-8 staffs the work outside the regular roster — paid duty, callbacks, and overtime. It can take on-duty hours into account for rest rules, but it does not replace your master schedule.
Related
Give the routine to the system. Keep the judgment.
Twenty minutes, one of your real requests, from intake to invoice.